Privacy Policy
How we collect, use and protect your details when you request a survey.
1. Who we are
This website is run by WoodwormTreatmentHQ, trading as WoodwormTreatmentHQ at www.woodwormtreatmenthq.com. We are the data controller for the details described here, because we decide why and how they are used. You can reach us through the contact form.
2. What we collect
When you use the enquiry form, we collect the details you give us so that we can reply. We also collect limited technical data, such as your browser type, because every website receives it.
- Name, so we know who is calling
- Postcode, so we can match you with a local specialist
- Phone number, so a specialist can call you back
- Email address, so we can confirm details
- Your message, if you add one
3. Why we use it
Under UK data protection law we need a lawful basis. We rely on your consent when you send the form, because you ask us to contact you. We also rely on legitimate interests to keep records and improve the site, while we respect your rights.
4. How we use it
We use your details to reply to your enquiry and to arrange a survey. We may also keep records of enquiries and answer follow-up questions. We do not sell your data, and we do not use it for unrelated marketing.
5. Who we share it with
To arrange a survey we may pass your enquiry to a local specialist in your area. They may only use your details to contact you about your request. We also use service providers for hosting, email and analytics, and we share data with advisers or authorities where the law requires.
6. Cookies and analytics
We use Google Analytics 4 to count visits and see which pages help. It sets cookies after the page has loaded and you have interacted with it. Our cookie policy explains the detail and how to block them.
7. How long we keep it
We keep enquiry data only for as long as we need it. If you ask for a quote but do not go ahead, we normally delete the enquiry within 12 months. After that, we delete or anonymise it, unless the law requires us to keep it longer.
8. Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. You can also object to our use of it, ask us to restrict it, or withdraw consent at any time. Contact us through the form and we will reply within one month.
9. How to complain
We would like the chance to put things right, so please contact us first. You can also complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.
10. Changes to this policy
We may update this policy as the site changes. The version on this page is the current one, and the date below shows when it last changed. Last updated: 9 October 2026.